Customer Operations Manager

Pelico is hiring!

Job Description

As a member of Pelico’s customer team, you’ll play an instrumental role at maximizing the impact of the Pelico platform for our users.
Pelico's customer operations team is currently composed of 5 Pelicans directly reporting to the
Chief Customer Officer.

You will be working with operational teams in manufacturing plants to support industrial players in the transformation of their operations while contributing to the Pelico Platform evolution.
Your main objective is to ensure a successful delivery to our clients.

Missions 🏆

Pre-sales

  • Dive in with plants operations teams to better understand their customer jobs and reinvent their day to day work with data.
  • Demo our product to our prospective customers.

User onboarding

  • Map, model and analyze the client’s data to feed the platform or to create operational recommendations with Jupyter notebooks.
  • Conceive and articulate platform workflows to solve real life plant issues.
  • Be the main point of contact for our users.
  • Play the role of project manager to facilitate the onboarding.

First wins

  • Generate a significant impact on industrial performance in the client’s plants by helping users leverage the platform.

Pilot conversion

  • Help the team automate deployment processes and playbook to build scalability.

Preferred Experience

You combine a passion for technology and data with the will to have a sustainable and significant impact on industrial processes. You have the desire to join an early stage startup and be the witness to all the steps of rapid growth.

Requirements 🎯

  • Capacity to apprehend and solve complex business problems.
  • Professional experience in modeling, transforming and analyzing data.
  • Willingness to build long term relationships with B2B clients, to collaborate and iterate with users to create innovation solutions.
  • Interested in our industry.

About You 👊

  • Autonomous, results oriented and you excel in stimulating environments.
  • Willingness to create impact for customers and see the product in the hand of happy users.
  • Team player and comfortable working with others.
  • Bilingual French and English mandatory (verbal & written).

Benefits @Pelico💡

  • Office location in the center of Paris (75003)
  • Remote flexibility
  • Equity for every pelican
  • Premium health coverage : Alan Blue
  • Afterwork every quarter

Recruitment Process

Our recruitment Process 📣

  1. 45 mins Screening
  2. Case study in 3 step: problem solving / User simulation / Interview with Engineers.
  3. Debrief with COO
  4. References check
  5. Offer letter within 48 hours.

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 September 2022
  • Location: Paris
  • Education Level: Master's Degree
  • Experience: > 2 years
  • Possible partial remote
  • Salary: between 45000€ and 60000€ / year