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Customer Operations Intern

Pelico is hiring!

About

Are you ready to be part of a groundbreaking company at the forefront of Industry 4.0? Pelico is on a mission to drive the transition of factories towards greater resilience, agility, and resource efficiency through data-driven collaboration.

Pelico, headquartered in Paris, France, emerged in 2019 as a result of merging the finest talents from the realms of Tech, Data Science, and Manufacturing. With operations expanding swiftly in France, Germany, and the United States, we are a dynamic force transforming the factory supply chain landscape. Our growth trajectory is fueled by unwavering support from Tier 1 VCs like 83North and reknowned investors, including CEOs from renowned companies like Datadog and Mirakl.

Pelico's operations management platform ****gives factory teams the agility and resilience to quickly respond to any supply chain disruptions, and act fast to mitigate their impact. With the platform, factory teams align on a single source of truth to anticipate bottlenecks, prioritize corrective actions, speed up cross-functional collaboration, and simulate alternative production and repair scenarios.

Job Description

In relation with the Customer Operation team and with the supervision of our Customer Support Manager, you will participate in high value-added missions to conquer plants and to support industrial players in the transformation of their operations, while contributing to the Pelico Platform evolution & 360° customer experience.

You will have the opportunity to write a fantastic story about reinventing industrial operations, grow with an early stage startup and join an ambitious team who works in a very good and caring spirit.

Integration

  • Integrate, setup and customize the service support platform based on the chosen solution

  • Assist the team on putting in place automated workflows to streamline processes, increase customer satisfaction and internal productivity

Knowledge base

  • Build a Help center to improve self-service of Pelico’s products and services

Customer support

  • Work with end-users to diagnose and resolve routine technical issues quickly and efficiently

  • Track and document all technical issues and the steps taken to resolution

  • Assist the team in building the best customer journey to create the most effective self-service support

What you will learn

  • Tons of knowledge in the tech and industrial environment

  • How to support teams and clients and work within a SaaS platform context

  • Problem-solving skills and autonomy

  • Organization skills, time management, and how to provide an excellent support

  • Usage of various platforms

Preferred Experience

Pelico promotes inclusion and non-discrimination, and acts daily in favour of social mix, gender equality, senior citizens & disability

You will work on a service-oriented environment where customer empathy is key and with the supervision of our Customer Support Manager you will have work autonomously

What you embody 🎯

  • Fluent in French and English

  • Experience and/or interest in the tech world

  • Startup mindset - ready to learn and adapt quickly

  • Passionate, proactive, and involved

  • You love multicultural environments

    Requirements 🎯

    • You are naturally collaborative, supportive and organized
    • Strong written technical documentation skills, with the ability to translate technical concepts to a non-technical audience
    • Notions of SQL / Python or another language

What we offer💡

Join an exciting adventure with a lot of challenges at all levels!

  • Work on a highly impactful product that users love!

  • Office location at the heart of Paris (75002)

  • Remote flexibility & 6 weeks of Work from Anywhere

  • 1 day off per month + any additional days required for graduation (presentation, oral, make-up exams)

  • 50% meal allowance: 10€/day worked (Swile card)

  • 100% public transportation or equivalent in sustainable mobilty package

  • Afterwork every quarter

Recruitment Process

Our recruitment Process 📣

  1. HR Introduction

  2. Screening 45 min with

  3. References

  4. Job offer to join Pelico within 48 hours.

Detail

Internship of Minimum 6 months based in Paris

Additional Information

  • Contract Type: Internship (Between 6 and 6 months)
  • Start Date: 01 February 2024
  • Location: Paris
  • Education Level: Master's Degree
  • Experience: < 6 months
  • Possible partial remote
Apply Now