Customer Operations Intern

Pelico is hiring!

Job Description

As a customer operations intern you will be joining a squad where your mission will be to work with Software Engineers to conquer plants and to support industrial players in the transformation of their operations, while contributing to the Pelico Platform evolution & 360° customer experience.
You will have the opportunity to write a fantastic story about reinventing industrial operations and grow with an early stage startup and join an ambitious team who works in a very good and caring spirit.

You will be onboarded in a squad composed by product manager, software developers and one customer operations manager.

Missions 🏆

Your main tasks will be to :

  • Dive in with plants operations teams to better understand their customer jobs and reinvent their day to day work with data.
  • Help in conception & development of our in collaboration with a software / data engineer
  • Map, model and analyze the client’s data to feed the app or to create operational recommendations. (Python / SQL)
  • Generate a significant impact on industrial performance in the client’s plants by helping users leverage the platform

Your key results will be:

  • User Onboarding: Be the principal contact to the client + Play the role of project manager to facilitate the onboarding
  • First wins: Support the customers and lead them to their first user wins
  • Pilot conversion: Take charge of the project delivery to ensure the success of our pilot conversion

Preferred Experience

Requirements 🎯

  • You have an analytical mind, a capacity to apprehend and solve complex business problems
  • You have a serious appetite for data analysis, data exploration and data visualization
  • SQL / Python knowledge

*About You 👊 *

  • You have strong interest in Industry & Supply Chain - ideally preparing a Master Degree in Industrial Engineering
  • You have a strong ability to create partnerships, to collaborate and iterate with users to create innovative solutions that help them in their day to day life
  • You are independent, autonomous, extremely output oriented and you thrive in challenging and stimulating environments
  • You combine a passion for technology and data with the will to have a sustainable and significant impact on industrial businesses.
  • You have the desire to join an early stage startup and be the witness to all the steps of rapid growth
  • You could be interested in evolving this internship into a permanent contract.

Pelico promotes inclusion and non-discrimination, and acts daily in favor of social mix, gender equality, senior citizens & disability.

Benefits @Pelico 💡

  • Office based in city center of Paris near Beaubourg (75003)
  • Remote flexibility
  • Equity for every pelican
  • Afterwork every quarter
  • 100% public transportation allowance

Recruitment Process

  1. 45mins HR Introduction
  2. 1 hour Case study with team member
  3. 45mins discussion with Chief Customer Officer
  4. Internship offer to join Pelico within 48 hours.

Additional Information

  • Contract Type: Internship (6 month(s))
  • Start Date: 01 March 2023
  • Location: Paris
  • Education Level: Master's Degree
  • Possible partial remote
  • Salary: 1300€ / month